Every day we see new information about the Coronavirus Disease (COVID-19). At MountainOne, the safety of our employees and customers is our top priority, and we have a dedicated team committed to understanding and responding to the needs of our community. We look forward to helping each and every one of our customers navigate this unprecedented terrain. You can count on us. It’s in our nature!
We'll remain open during 'Stay at Home' Advisory
Banks are considered an essential business in Massachusetts. Therefore, we are happy to let you know we will remain open during Massachusetts' Stay at Home Advisory in effect Tuesday, March 24 - Tuesday, April 7. You can count on us!
For the safety of our customers and employees, we will continue to serve you from our Drive-Ups, ATMs, Call Center, Online Banking and Mobile Banking.
Please note: We are experiencing a temporary outage with Bill Pay and Mobile Check Deposit. We appreciate your patience as we work to restore these services.
Drive-Up service is available at our North Adams, Quincy, Rockland, Scituate and Williamstown locations. Effective March 30, our hours are Monday through Thursday 8am-3pm, Friday 8am-4pm, and Saturday 9am-12pm. Our Pittsfield customers are encouraged to utilize our on-site ATM, or to contact us at 855-444-6861. Our branch lobbies remain closed to reduce the spread of COVID-19.
Financial Hardship Assistance
If you are experiencing financial hardship because of COVID-19, we may be able to help. Please call our Customer Care Center at 855.444.6861 Monday through Friday 8am-6pm and Saturday 9am-12pm.
Contact MountainOne Bank, Insurance & Investments by phone
Our Call Center is available Monday through Friday 8am – 6pm, and Saturday 9am – 12pm at 855.444.6861. For the telephone number of your local Insurance and Investments location, please click here.
In person appointments for our banking, lending, insurance and investments services are available upon request on a limited basis with social distancing applied. Please click here to locate the appropriate telephone number for your particular request.
Digital Banking Services
As always, we encourage our customers to utilize our many digital banking capabilities. If you are not already set up with Online Banking or Mobile Banking, you can do so by clicking on the link below. If you require help, please call us at 855.444.6861 and we can assist you!
Online Banking enables customers to check balances, view transaction history, conduct internal transfers; make person-to-person payments; pay bills; and for approved customers, conduct wires and ACH transactions. Customers can also deposit checks through our Mobile Banking app.
ATM & Debit Cards
You can call us at 855.444.6861 to request an ATM or Debit card if you do not already have one for your savings or checking account, respectively. We will produce and mail your card to you within three business days.
MountainOne Bank provides both FDIC and DIF insurance, so your deposits with us are fully insured! Regardless of what’s happening in the markets, you can rest assured your MountainOne Bank deposits are safe and secure. Learn more about FDIC Insurance and DIF insurance.
At MountainOne, we are practicing social distancing between employees, sanitizing surfaces and equipment often, and deep cleaning each evening. We encourage our employees, customers and communities to continue to practice social distancing and heightened hygiene protocol during this time to prevent the spread of germs.
- Please keep a distance of 6 feet from others
- If you or a member of your household is sick, please stay home.
- Avoid touching your eyes, nose, and mouth.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
The top resource for information in the coronavirus in the United States is the website for the Center of Disease Control and Prevention (CDC). Here you can learn how it spreads, symptoms, prevention, and treatment. The CDC also publishes daily updates on the number and location of confirmed cases in the United States.
If you have additional questions, please visit our Contact page on the top of our website. Here you can find helpful phone numbers as well as an email form through which you can submit an inquiry. You can also click here to view our locations and hours of operation.
Thank you for your continued trust in MountainOne. We are in this together!