LIMITED SERVICE BEGINNING MONDAY, JANUARY 10
We are taking every precaution to keep our customers and Mountaineers healthy and safe this winter season. It’s just another way we’re protecting the herd!
Effective Monday, January 10, our banking lobbies and our lending, insurance and investments offices are temporarily closed to the public. You can visit us at the Drive-Up, schedule an in-person appointment, or call our Customer Care Center at 855.444.6861.
VISTING MOUNTAINONE BANK, INSURANCE & INVESTMENTS
In-person appointments for banking, lending, insurance and investments services are available upon request! Please click here to locate the telephone number for your particular request.
When attending an in-person appointment, we simply ask that you maintain a 6’ distance from others and wear a mask at all times. Don’t have a mask? Just ask!
To keep you safe, MountainOne has a number of safety protocols in place, such as continuing to regularly sanitize shared spaces, providing plexiglass dividers at our service stations, and supplying hand sanitizer for our Mountaineers and guests.
CALLING MOUNTAINONE BANK, INSURANCE & INVESTMENTS
If you have questions, we’re here to help. You can call our Mountaineers in our Customer Care Center at 855.444.6861 Mondays – Fridays between 8am – 6pm, and Saturdays between 9am – 12pm. For the telephone number and hours of your local Insurance and Investments location, please click here.
ALTERNATIVE BANKING SERVICE CHANNELS
Did you know you can conduct almost any transaction remotely? Click here to view some popular transactions and the multiple ways to complete them in lieu of an in-person visit. Here is some additional information about our alternate service channels:
Drive-Up Banking Services
Drive-Up banking services are available at our North Adams, Quincy, Rockland, Scituate and Williamstown locations. Our Pittsfield customers are encouraged to utilize our on-site ATM, or to contact us at 855-444-6861.
Digital Banking Services
As always, we encourage our customers to utilize our many digital banking capabilities. If you are not already set up with Online Banking or Mobile Banking, you can do so by clicking on the link below. If you require help, please call us at 855.444.6861 and we can assist you!
Online and Mobile Banking enables customers to check balances, view transaction history, make deposits, conduct internal transfers; make electronic payments to others using our free Person to Person payment tool; pay bills with Bill Pay; and, for approved customers, conduct wires and ACH transactions. Customers can also deposit checks through our Mobile Banking app.
ATM & Debit Cards
Please click here to find a MountainOne ATM near you.
Getting your very own MountainOne Debit or ATM card is easy! Simply call us at 855.444.6861. We can produce your card right in the branch! You can either pick it up, or we can mail your card to you within three business days.
FINANCIAL HARDSHIP ASSISTANCE
We understand many of our customers, both individuals and businesses, are experiencing financial hardships of all shapes and sizes due to the economic impacts of the COVID-19 Pandemic.
We want to help! If you are experiencing a personal or business financial hardship because of the COVID-19 Pandemic, we encourage you to explore the following pages to understand the options that best fit your unique needs. You can also call our Customer Care Center at 855.444.6861.
If you have additional questions, please visit our Contact page on the top of our website. Here you can find helpful phone numbers as well as an email form through which you can submit an inquiry. You can also click here to view our locations and hours of operation.
Thank you for your continued trust in MountainOne.