Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.
Click the button below to access our email form.
Call for general inquiries, online banking assistance, SWIFT Code Information.
| Day | Time |
|---|---|
| Monday – Friday | 8:00am – 6:00pm |
| Saturday | 9:00am – noon |
Bill Pay Assistance:
844-375-3541
Quicken Assistance:
888-311-7276
Mail Deposits or Bank Correspondence to
93 Main Street
PO Box 997
North Adams, MA 01247-9924
Traveling?
Call us before any travel to ensure your debit card works wherever you are. 855-444-6861
Report a Lost or Stolen Debit or ATM Card:
833-933-1681 U.S. or +1-812-647-9794 International
Debit Card not working?
Cardholders who are contacted by FIS Card Fraud Detection should respond to the number provided in their SMS or phone message. If you do not have the number, please contact us at 855-444-6861 , and we will provide a number to contact directly to verify transactions.
Cardmember Services & Report a Lost or
Stolen Credit Card
Consumer 800-558-3424
Business 800-552-8855
Routing Number
211871015
EMAIL SCAM ALERT: We have received recent reports of Fraudsters posing as MountainOne in an attempt to trick you into clicking on unsafe hyperlinks. These fraudulent emails may come from the address “noreply@mountainone.com” and the subject line may read “Message for [your name]” or something similar. This is a scam. Do not click on any unfamiliar links from MountainOne, even if it appears to have been sent by someone you know or to whom you have previously spoken. Instead, simply delete the email. To view an example of these emails, or to contact us for assistance, please click the button to the right.