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Customer Service

Frequently Asked Questions

Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.

Click here to enroll

When you get to the enter a password screen and you have forgotten your password, click on “I’ve forgotten my Password, what do I do now?”.

  1. Follow the prompts to reset your password.
  2. Once you are logged in, click on “Options” and then “Customer Info”
  3. Update your contact information and click “Submit”
  1. Make sure you have enrolled in Online Banking on a computer.
  2. On your smartphone, open the “MountainOne” app.
  3. Click on “Deposit Check” and follow login prompts
  4. Select the Checking, Statement Savings or Money Market Account into which you wish to deposit the check. 
  5. Follow the rest of the prompts. 
  6. Endorse the back of the check and write “Mobile Deposit MountainOne Bank” below your signature. 
  7. Snap a picture of the front and back of the check.
  8. If you approve the check, it is then submitted for deposit.
  9. You’ll receive onscreen confirmation of the deposit (amount, account number, deposit date, confirmation code).
  1. Talk to your mortgage guide to schedule a recurring electronic payment.
  2. Schedule transfer request in online banking from your MountainOne Bank checking account to your MountainOne Bank loan.
  3. Stop by a branch location (link to Locations & ATMs page) to make a payment.
  4. Mail loan payment stub and payment to:
    MountainOne Bank
    93 Main Street
    North Adams, MA 01247

Contact Us

Resources

Routing Number

211871015

Reorder Checks
Find a Location / ATM

Security & Fraud Prevention

Important Updates & Scam Alerts​

SCHEDULED MAINTENANCE: Online & Mobile Banking will be unavailable on Sunday, June 25, between 12:00am–6:00am due to routine system maintenance. Should you need access to your accounts, please arrange to submit transactions before or after this scheduled maintenance, visit your local MountainOne branch or call our Customer Care Team during normal business hours at 855.444.6861.

HOLIDAY NOTICE: In observance of Juneteenth National Independence Day, all MountainOne offices will be closed on Monday, June 19. As always, our Online and Mobile Banking services are available 24 hours a day.

MountainOne’s Rockland branch will undergo building maintenance Monday, June 5 – Wednesday, June 7. At that time, the branch’s rear parking, drive up teller & drive up ATM will be unavailable. Please access the branch lobby from our front entrance between 9:00 am and 3:00 pm for in-person transactions. Our walk-up ATM located at the front entrance is also available 24/7.

Need assistance? Please call our Rockland branch staff directly at 781-878-5252 and we will be happy to assist you!

NOTICE: Our North Adams drive-up & drive-up ATM will be closed June 20-30 due to paving. Please visit the lobby during available hours to handle a transaction. Our Williamstown branch lobby, drive-up, and ATMs are also available. For other ATM locations, click here.

NOTICE: Our North Adams drive-up & drive-up ATM will be closed June 20-30 due to paving. Please visit the lobby during available hours to handle a transaction. Our Williamstown branch lobby, drive-up, and ATMs are also available. For other ATM locations, click the ATM Locations button.

ATM Locations