Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.
When you get to the enter a password screen and you have forgotten your password, click on “I’ve forgotten my Password, what do I do now?”.
Call for general inquiries, online banking assistance, SWIFT Code Information.
|Monday – Friday||8:00am – 6:00pm|
|Saturday||9:00am – noon|
Bill Pay Assistance:
Mail Deposits or Bank Correspondence to
93 Main Street
PO Box 997
North Adams, MA 01247-9924
Call us before any travel to ensure your debit card works wherever you are. 855-444-6861
Report a Lost or Stolen Debit or ATM Card:
833-933-1681 U.S. or +1-812-647-9794 International
Debit Card not working?
Cardholders who are contacted by FIS Card Fraud Detection should respond to the number provided in their SMS or phone message. If you do not have the number, please contact us at 855-444-6861 , and we will provide a number to contact directly to verify transactions.
Cardmember Services & Report a Lost or
Stolen Credit Card
SCHEDULED MAINTENANCE: Online & Mobile Banking will be unavailable on Sunday, June 25, between 12:00am–6:00am due to routine system maintenance. Should you need access to your accounts, please arrange to submit transactions before or after this scheduled maintenance, visit your local MountainOne branch or call our Customer Care Team during normal business hours at 855.444.6861.
HOLIDAY NOTICE: In observance of Juneteenth National Independence Day, all MountainOne offices will be closed on Monday, June 19. As always, our Online and Mobile Banking services are available 24 hours a day.
MountainOne’s Rockland branch will undergo building maintenance Monday, June 5 – Wednesday, June 7. At that time, the branch’s rear parking, drive up teller & drive up ATM will be unavailable. Please access the branch lobby from our front entrance between 9:00 am and 3:00 pm for in-person transactions. Our walk-up ATM located at the front entrance is also available 24/7.
Need assistance? Please call our Rockland branch staff directly at 781-878-5252 and we will be happy to assist you!
NOTICE: Our North Adams drive-up & drive-up ATM will be closed June 20-30 due to paving. Please visit the lobby during available hours to handle a transaction. Our Williamstown branch lobby, drive-up, and ATMs are also available. For other ATM locations, click here.
NOTICE: Our North Adams drive-up & drive-up ATM will be closed June 20-30 due to paving. Please visit the lobby during available hours to handle a transaction. Our Williamstown branch lobby, drive-up, and ATMs are also available. For other ATM locations, click the ATM Locations button.