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Customer Service

Frequently Asked Questions

Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.

  1. Talk to your mortgage guide to schedule a recurring electronic payment.
  2. Stop by a branch location (link to Locations & ATMs page) to make a payment.
  3. Mail loan payment stub and payment to:
    MountainOne Bank
    93 Main Street
    North Adams, MA 01247

Contact Us

HOLIDAY NOTICE: In observance of Thanksgiving, all MountainOne offices will be closed on Thursday, November 23. On Friday, November 24, MountainOne Insurance will be closed, MountainOne Investments will close at 1 pm, and MountainOne Bank will be open normal business hours. As always, our Digital Banking services are available 24 hours a day.