Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.
Call for general inquiries, online banking assistance, SWIFT Code Information.
| Day | Time |
|---|---|
| Monday – Friday | 8:00am – 6:00pm |
| Saturday | 9:00am – noon |
Bill Pay Assistance:
844-375-3541
Quicken Assistance:
888-311-7276
Mail Deposits or Bank Correspondence to
93 Main Street
PO Box 997
North Adams, MA 01247-9924
Traveling?
Call us before any travel to ensure your debit card works wherever you are. 855-444-6861
Report a Lost or Stolen Debit or ATM Card:
833-933-1681 U.S. or +1-812-647-9794 International
Debit Card not working?
Cardholders who are contacted by FIS Card Fraud Detection should respond to the number provided in their SMS or phone message. If you do not have the number, please contact us at 855-444-6861 , and we will provide a number to contact directly to verify transactions.
Cardmember Services & Report a Lost or
Stolen Credit Card
Consumer 800-558-3424
Business 800-552-8855
CIA Insurance Clients:
CIA Insurance Agency, Inc. dba Cross Insurance – Pittsfield is now MountainOne Insurance Agency! We’ve created a guide to help with transition between systems.
Please note: This form is not a secure method. Please do not send any confidential information such as personal identification data or account numbers within your message. Thank you.
Routing Number
211871015
HOLIDAY NOTICE: In observance of Thanksgiving, all MountainOne offices will be closed on Thursday, November 23. On Friday, November 24, MountainOne Insurance will be closed, MountainOne Investments will close at 1 pm, and MountainOne Bank will be open normal business hours. As always, our Digital Banking services are available 24 hours a day.
