MountainOne is committed to providing ready access to our products and services so all of our customers, including people with disabilities, can manage their financial lives with clarity and confidence.
Accessibility at MountainOne Means:
Barrier-free facilities
A strong commitment to providing a welcoming environment
Assistance for individuals with hearing or speech impairments
Audio-assisted ATMs in convenient, accessible locations
A commitment to making online and mobile banking easy for all of our customers to use
Website accessibility designed in mind with WCAG 2.1 Level AA success criteria
Barrier-Free Facilities
We work to keep our offices compliant with the standards of the Americans with Disabilities Act (ADA). We regularly review our facilities for:
Accessible parking spaces, walkways, entrances, and lobby areas
Accessible teller counters, safe deposit vaults, and other amenities
Our goal is to provide a welcoming environment where customers with disabilities can conduct their routine financial business without undue burden. Service animals are welcome. Our associates are happy to communicate by exchanging notes. We can also assist in reading financial documents and filling out forms.
Assistance for Speech- and Hearing-Impaired Customers
MountainOne provides customer service accommodations for individuals with hearing or speech impairments.
Talking ATMs in Accessible Locations
MountainOne maintains a network of audio-assisted ATMs that have speech output capabilities for people who are blind or visually impaired. These ATMs also meet the height and reach requirements of the ADA. Find a talking ATM
Online and Mobile Banking Accessibility
MountainOne has an ongoing commitment to assure that online and mobile banking are easy for all of our customers to use, including people with disabilities.
Contact Us with Accessibility Questions
If you have a concern about, or experience difficulty with accessing, any of our facilities or if you have a request to improve our facilities or have questions about Accessibility at MountainOne, please Contact Us:
Mail MountainOne Accessibility Programs PO Box 997, 93 Main Street North Adams, MA 01247
SCHEDULED MAINTENANCE: Digital Banking may be unavailable on Sunday, November 3, between 12:00am–4:00am for routine system maintenance. Please submit any transactions before or after this timeframe. Thank you!