We'd love to hear from you.

Customer Service

Banking Forms

Reorder Checks

Routing Number: 211871015

Report a Lost or
Stolen Debit Card:
833.933.1681 U.S.
+1.812.647.9794 International

Cardholders who are contacted by FIS Card Fraud Detection should respond to the number provided in their SMS or phone message. If you do not have the number, please contact us at 855.444.6861, and we will provide a number to contact directly to verify transactions.

Report a Lost or
Stolen Credit Card and
Cardmember Service:
Consumer 800.558.3424
Business 800.552.8855

Going on an adventure?
Call us before any travel to ensure your debit card works wherever you are.
855.444.6861

Online Banking Assistance:
855.444.6861

Bill Pay Assistance:
866.564.7328

Quicken Assistance:
888.311.7276
SWIFT Code Information
Call 855.444.6861

Mail Deposits or
Bank Correspondence to:
93 Main Street
PO Box 997
North Adams, MA 01247-9924

Accessibility

If you need assistance, have questions about our affiliate companies, or are simply looking for more information, just choose your favorite method and contact us today.

MountainOne Customer Care Center:
855.444.6861
M-F 8:00AM - 6:00PM
Sat 9:00AM - 12:00PM

Personal Insurance, Business Insurance & Group Benefits:
800.447.2732

Investments:
413.664.4025

Click here for hours and locations

Alternative Banking Service Channels

 

To contact us via email please complete the form below.

Notice: This form is not a secure method. Please do not send any confidential information such as personal identification data or account numbers within your message. Thank you.

4 + 11 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.