Customer Service
Frequently Asked Questions
What do I do if my debit or ATM card is lost or stolen?
Please call 833-933-1681 in the U.S. or +1-812-647-9794 International to report a lost or stolen debit or ATM card.
How do I make a loan payment?
- Talk to your mortgage guide to schedule a recurring electronic payment.
- If you have a deposit account with MountainOne Bank, you may set up a loan payment within digital banking.
- If your deposit account is with another bank, you may set up a funds transfer or bill payment for your MountainOne Bank loan.
- Stop by a branch location to make a payment.
- Mail loan payment stub and payment to:
MountainOne Bank
93 Main Street
North Adams, MA 01247
Email Us
Click the button below to access our email form.
Contact Us
Customer Care Center
Call for general inquiries, online banking assistance, SWIFT Code Information.
| Day | Time |
|---|---|
| Monday – Friday | 8:00am – 5:00pm |
| Saturday | 9:00am – noon |
Bill Pay Assistance:
844-375-3541
Quicken Assistance:
888-311-7276
Mail Deposits or Bank Correspondence to
93 Main Street
PO Box 997
North Adams, MA 01247-9924
Traveling?
Call us before any travel to ensure your debit card works wherever you are. 855-444-6861
Report a Lost or Stolen Debit or ATM Card:
833-933-1681 U.S. or +1-812-647-9794 International
Debit Card not working?
Cardholders who are contacted by FIS Card Fraud Detection should respond to the number provided in their SMS or phone message. If you do not have the number, please contact us at 855-444-6861 , and we will provide a number to contact directly to verify transactions.
Cardmember Services & Report a Lost or
Stolen Credit Card
Consumer 800-558-3424
Business 800-552-8855
Resources
Routing Number
211871015