Through an important partner of ours, we provide industry leading technology, tools and the expertise to manage fraud. Experienced Debit Card fraud analysts work around the clock, watching for any suspicious card activity and will contact you immediately if they detect potential fraud on your card.
Debit Card Fraud Monitoring protects you with trained analysts watching for suspicious debit card transactions on your behalf 24/7, 365 days a year. When a transaction is not consistent with your usual patterns, you will get a call or text from “Fraud Prevention Department at MountainOne Bank”. You will be contacted immediately by an experienced fraud analyst to verify the authenticity of your card transactions, if warranted. If the transaction is fraudulent, the fraud prevention representative will instruct you to contact MountainOne Bank to begin the paperwork to dispute the transaction. They will also close the card and will continue to monitor your account, any time of the day or night, weekday or weekend!
If your phone number on file with us is a cell phone, you’ll receive a text alert and instructions.
If your phone number is a land line, you’ll receive a voice message alert and instructions.
Example text alert:
“FreeMsg: MountainOne Bank Fraud Dept: Possible unauthorized txn on acct ending in 1234: $22.22 processed by Julie’s Jewelry Store. If authorized reply “YES”, otherwise reply “NO”.
Example voice message alert:
“This is the fraud prevention department at MountainOne Bank calling for John Smith or Jane Smith. We need to verify some recent activity on your MountainOne Bank Debit Card ending in 1234. In order to prevent possible difficulties using your card, it is important that you call us back at your earliest convenience, toll free at (a special phone number will be provided) to verify this activity. You may call us back 24 hours a day, 7 days a week. The number again is (special phone number will be provided).”
So, if you ever get a call from the “Fraud Prevention Department at MountainOne Bank,” know that they are doing their job to prevent potential fraudulent use of your card. Fraud is serious business, and can hit anytime. That is why we are working to detect and prevent fraud from happening to you.
Our MountainOne app comes with a handy security feature built right in. With one tap, you can remotely deactivate and activate your debit card if you’ve misplaced it, or just for added security.
If you will be traveling internationally or just outside of your normal geographical area, contact us first at 855.444.6861 and we will make sure that your card is working for you while you travel.
HOLIDAY NOTICE: In observance of Thanksgiving, all MountainOne offices will be closed on Thursday, November 28. On Friday, November 29, MountainOne Insurance will be closed, MountainOne Investments will close at 1 pm, and MountainOne Bank will be open normal business hours. As always, our Digital Banking services are available 24 hours a day.