Important Updates & Scam Alerts

PROTECTING THE HERD: We have received recent reports of Fraudsters impersonating MountainOne representatives in an effort to gather customers' personal or account credentials. They may claim a correction needs to be made to your account or ask you to verify your personal or account credentials. MountainOne WILL NEVER REQUEST your account credentials, and you should never share your account credentials with anyone. If you are ever in doubt regarding a call or email you received, please call us at 855.444.6861.
We’d move mountains to protect your accounts. That’s why MountainOne invests in enhanced fraud monitoring tools that can help detect unwanted account activity hopefully before it’s too late. If we see something unusual, we may give you a call! If you receive a call from one of our Mountaineers, don’t fret! We’ll ask you a few questions to confirm the details of your transactions, but we won’t ever ask you for your non-public personal information over the phone.
Furthermore, MountainOne does not use unsolicited email, text messages or any social media to discuss your account information, or to ask for non-public personal information. If you are ever in doubt regarding a communication you received, please hang up and contact us directly or 855.444.6861.
Bottom line? We’re helping in the fight to stopping fraud in its tracks. It’s in our nature!
Corporate account takeover is a type of fraud where thieves gain access to a business’ finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll, and stealing sensitive customer information that may not be recoverable. MountainOne Bank recommends following these tips to keep your small business safe.
The Federal Trade Commission Opens in new tab provides excellent information on fraud scams.
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