Safety & Security

This page provides you with timely Safety and Security information, as well as tips and tricks to keep you and your accounts safe and secure. Be sure to check back often!

Protecting the Herd - Verifying the Legitimacy of a Request from MountainOne

This holiday season, fraud is on the rise. MountainOne wants to remind you to be vigilant when it comes to protecting your account information. 

If you are ever unsure of the legitimacy of a call from us, trust your instincts! Simply take down the caller’s information, hang up, and call our Customer Care line directly at 855-444-6861. We will be happy to confirm whether the call is legitimate.

When will MountainOne call me?

We’d move mountains to protect your accounts. That’s why MountainOne invests in enhanced fraud monitoring tools that can help detect unwanted account activity hopefully before it’s too late. If we see something unusual, we may give you a call! If you receive a call from one of our Mountaineers, don’t fret! We’ll ask you a few questions to confirm the details of your transactions, but we won’t ever ask you for your non-public personal information over the phone.

Furthermore, MountainOne does not use unsolicited email, text messages or any social media to discuss your account information, or to ask for non-public personal information. Again, if you are ever in doubt regarding a communication you received, please hang up and contact us directly.

Bottom line? We’re helping in the fight to stopping fraud in its tracks. It’s in our nature!

Important Updates & Scam Alerts


ABA Foundation's Safe Banking for Seniors

Family Imposter Scams

 

Government Imposter Scams

How Scammers Target Seniors

 

    Coronavirus Scams

    Identity Theft Resources

    Fraud Resources

    The Federal Trade Commission provides excellent information on fraud scams.

    Cyber Security