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Security

Protecting the Herd

This page provides you with timely Safety and Security information, as well as tips and tricks to keep you and your accounts safe and secure. Be sure to check back often!

We’d move mountains to protect your accounts. That’s why MountainOne invests in enhanced fraud monitoring tools that can help detect unwanted account activity hopefully before it’s too late. If we see something unusual, we may give you a call! If you receive a call from one of our Mountaineers, don’t fret! We’ll ask you a few questions to confirm the details of your transactions, but we won’t ever ask you for your non-public personal information over the phone.

Furthermore, MountainOne does not use unsolicited email, text messages or any social media to discuss your account information, or to ask for non-public personal information. If you are ever in doubt regarding a communication you received, please hang up and contact us directly or 855.444.6861.

Bottom line? We’re helping in the fight to stopping fraud in its tracks. It’s in our nature!

Important Updates & Scam Alerts​

Fraud Resources

The Federal Trade Commission provides excellent information on fraud scams.

Need Help?

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SCHEDULED MAINTENANCE: Online & Mobile Banking will be unavailable on Sunday, June 25, between 12:00am–6:00am due to routine system maintenance. Should you need access to your accounts, please arrange to submit transactions before or after this scheduled maintenance, visit your local MountainOne branch or call our Customer Care Team during normal business hours at 855.444.6861.

HOLIDAY NOTICE: In observance of Juneteenth National Independence Day, all MountainOne offices will be closed on Monday, June 19. As always, our Online and Mobile Banking services are available 24 hours a day.

MountainOne’s Rockland branch will undergo building maintenance Monday, June 5 – Wednesday, June 7. At that time, the branch’s rear parking, drive up teller & drive up ATM will be unavailable. Please access the branch lobby from our front entrance between 9:00 am and 3:00 pm for in-person transactions. Our walk-up ATM located at the front entrance is also available 24/7.

Need assistance? Please call our Rockland branch staff directly at 781-878-5252 and we will be happy to assist you!

NOTICE: Our North Adams drive-up & drive-up ATM will be closed June 20-30 due to paving. Please visit the lobby during available hours to handle a transaction. Our Williamstown branch lobby, drive-up, and ATMs are also available. For other ATM locations, click here.

NOTICE: Our North Adams drive-up & drive-up ATM will be closed June 20-30 due to paving. Please visit the lobby during available hours to handle a transaction. Our Williamstown branch lobby, drive-up, and ATMs are also available. For other ATM locations, click the ATM Locations button.